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customer experience

A 3-post collection

12 Best Ways To Improve Your Marketing With A Digital Customer Journey Map

12 Best Ways To Improve Your Marketing With A Digital Customer Journey Map

A digital customer journey map enables businesses to better understand how their customers engage with their brands. It lets marketers identify gaps in the current customer journey. A customer journey map also helps determine customers’ needs at different stages in the buying funnel. These insights can help the sales team to better target prospects and

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How to Leverage SMS to Increase eCommerce Sales

How to Leverage SMS to Increase eCommerce Sales

When it comes to running a successful eCommerce business, new avenues of customer acquisition and conversions must be pursued constantly. Sending out daily social media posts or flooding a prospect’s inbox with random newsletter notifications and promotions isn’t enough to drive consistent growth alone. Instead, you need to connect with consumers on multiple

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The Expert Guide on Hyper-Personalization: How to Supercharge Your Customer Experience

The Expert Guide on Hyper-Personalization: How to Supercharge Your Customer Experience

Today customer service plays a major competitive differentiator. Just providing efficient or tailored service is not enough. As customer touchpoints surge and a huge load of communication and information are targeted towards them, customized experience and personalized communication is the most effective way to grab your customer’s attention. According to a recent report by

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