customer experience
A 3-post collection
12 Ways To Improve Your Marketing With A Digital Customer Journey Map
A digital customer journey map enables businesses to better understand how their customers engage with their brands. It lets marketers identify gaps in the current customer journey. A customer journey map also helps determine customers’ needs at different stages in the buying funnel. These insights can help the sales team to better target prospects and
How to Leverage SMS to Increase eCommerce Sales
When it comes to running a successful eCommerce business, new avenues of customer acquisition and conversions must be pursued constantly. Sending out daily social media posts or flooding a prospect’s inbox with random newsletter notifications and promotions isn’t enough to drive consistent growth alone. Instead, you need to connect with consumers on multiple
The Expert Guide on Hyper-Personalization: How to Supercharge Your Customer Experience
Today customer service plays a major competitive differentiator. Just providing efficient or tailored service is not enough. As customer touchpoints surge and a huge load of communication and information are targeted towards them, customized experience and personalized communication is the most effective way to grab your customer’s attention. According to a recent report by