customer loyalty
A 5-post collection
Why Actually Listening to Customers is Important (And How to Do it)
No matter what niche or industry you’re in, your customers have high expectations of you. Listening to customers sounds like a really straightforward thing to do, but so many companies don’t actually get this right. Listening could be one of the most important processes when it comes to keeping your customers happy and
5 Top Customer Appreciation Emails to Send to Improve Customer Loyalty
So, your business is doing well. Customers are happy and you are getting good feedback. Yet, things aren’t as successful as you had planned. And you have noticed one thing; you are struggling to keep a loyal base of customers. Of course, you can use VoIP services to contact customers and make a connection
5 Practical & Proven Ways to Increase Customer Lifetime Value
Have you poured money into acquiring new customers, only to come up short when they don’t end up converting for more than one transaction? This unfortunate occurrence happens in eCommerce when a business doesn’t pay attention to customer lifetime value. Rather than investing resources into every customer, it’s more beneficial to focus
5 Expert Ways to Increase Your eCommerce Customer Service
One of the most critical assets to your eCommerce business is your customer. Without them, you'd run out of business. Customer service can make or break your brand. Around 74% of people are likely to switch brands if they find the purchasing process too complicated. Not to mention after one negative experience, 51% of customers
How to Build Customer Loyalty For Your Ecommerce Business
In any business or industry, it’s always easier, more cost-effective, and more profitable to retain current customers than it is to acquire new ones. About 80% of your profits will come from just 20% of your existing customers – but only 32% of business owners admit that retaining customers is a priority. And for eCommerce