Customer Service
A 5-post collection
How to Leverage SMS to Increase eCommerce Sales
When it comes to running a successful eCommerce business, new avenues of customer acquisition and conversions must be pursued constantly. Sending out daily social media posts or flooding a prospect’s inbox with random newsletter notifications and promotions isn’t enough to drive consistent growth alone. Instead, you need to connect with consumers on multiple
The Expert Guide on Hyper-Personalization: How to Supercharge Your Customer Experience
Today customer service plays a major competitive differentiator. Just providing efficient or tailored service is not enough. As customer touchpoints surge and a huge load of communication and information are targeted towards them, customized experience and personalized communication is the most effective way to grab your customer’s attention. According to a recent report by
How to Leverage eCommerce Consumer Reviews For Higher Conversions in 2020
When you start an eCommerce business, your main concern will always be one of the things you will inevitably have to deal with is how to increase the conversions of your business in the most cost-effective way. While there are numerous practices out there that can help you drive eCommerce sales like email and social
10 Tips to Create the Best Customer Service Emails
One of the challenges of working in customer service is the massive amount of emails you receive and need to be answered as soon as possible. When you’re spending a whole day writing emails, it can be easy to forget that there is another human being on the other end, which is waiting for
7 Easy & Effective Ways to Drive Customer Reviews
In an economy where user experience and social networks dictate buying behavior, customer reviews become priceless. Fortunately for businesses, driving a healthy stream of customer reviews is also possible. Knowing how your customers feel about you is crucial. Whether the message is channeled through user reviews, service issue calls, surveys, or feedback forms, having full