Customer Service
A 7-post collection
Why Actually Listening to Customers is Important (And How to Do it)
No matter what niche or industry you’re in, your customers have high expectations of you. Listening to customers sounds like a really straightforward thing to do, but so many companies don’t actually get this right. Listening could be one of the most important processes when it comes to keeping your customers happy and
5 Expert Ways to Increase Your eCommerce Customer Service
One of the most critical assets to your eCommerce business is your customer. Without them, you'd run out of business. Customer service can make or break your brand. Around 74% of people are likely to switch brands if they find the purchasing process too complicated. Not to mention after one negative experience, 51% of customers
How to Leverage SMS to Increase eCommerce Sales
When it comes to running a successful eCommerce business, new avenues of customer acquisition and conversions must be pursued constantly. Sending out daily social media posts or flooding a prospect’s inbox with random newsletter notifications and promotions isn’t enough to drive consistent growth alone. Instead, you need to connect with consumers on multiple
The Expert Guide on Hyper-Personalization: How to Supercharge Your Customer Experience
Today customer service plays a major competitive differentiator. Just providing efficient or tailored service is not enough. As customer touchpoints surge and a huge load of communication and information are targeted towards them, customized experience and personalized communication is the most effective way to grab your customer’s attention. According to a recent report by
How to Leverage eCommerce Consumer Reviews For Higher Conversions
When you start an eCommerce business, your main concern will always be one of the things you will inevitably have to deal with is how to increase the conversions of your business in the most cost-effective way. While there are numerous practices out there that can help you drive eCommerce sales like email and social