The Ultimate Guide to Conversion Rate Optimization
The Ultimate Guide to Conversion Rate Optimization is an in-depth walkthrough designed to give you everything you need to understand the mind of your business’ online traffic:
- Why they do things,
- Why they think things,
- And how you can make the most of human nature to boost conversion rates and sales online.
It’s 12 chapters (plus an introduction and conclusion). It's a beast.
To skip to any section at any time, see our Table of Contents:
- Chapter 1: Creating Urgency
- Chapter 2: Try Before You Buy
- Chapter 3: Compliance Tactics
- Chapter 4: The Right Copy
- Chapter 5: The Ratio of Conversion
- Chapter 6: Tricking the Brain
- Chapter 7: The Psychology of Consumption
- Chapter 8: Designing for Conversion
- Chapter 9: The Psychology of Color
- Chapter 10: The Psychology of Images
- Chapter 11: Creating Trust
- Chapter 12: Simplifying The Process
I’ll add links after each section so you can come back to the table of contents at any time. And there's a dropdown menu in the nav bar above so you can move between chapters whenever you like.
This guide will walk you through the mind of your online traffic. You’ll get information that will help you improve the performance of your website at all levels, including optimizing your landing pages, your business tone, your website design and your funnels.
It’s all backed up not only by academic journals and reputable sources, but case studies and quotes from the most successful marketers and UX designers out there.
Defining the Psychology of Conversion Rates:
Economics (which is, of course, at the heart of marketing) is defined as “how individuals [...] make choices on allocating scarce resources to satisfy their [...] wants.”
“Economics can be distinguished from other social sciences by the belief that most (all) behavior can be explained by assuming that agents have stable, well-defined preferences and make rational choices consistent with those preferences in markets that (eventually) clear. An empirical result qualifies as an anomaly if it is difficult to “rationalize,” or if implausible assumptions are necessary to explain it within the paradigm.”
In short, economics (and online marketing in general) is based on the assumption that people are rational beings who make buying decisions rationally.
The truth of the matter, though, is that they don’t. Very few conversion decisions are made rationally (particularly online)
Instead, we make conversion decisions based on a thousand influential factors which seem to go against rational thought.
This guide will discuss the most influential of those psychological factors.
Why you Care:
Optimizing your website's conversion rates (using psychology) is crucial to your business’ success for several reasons:
Firstly, you’re paying serious money (either through direct budget or investment of time) to drive traffic to your site. A higher conversion rate on that site gives you a better return on your investment (also known as ROI). More bang for your buck, so to speak.
It’s better to convert more of your existing traffic than it is to attract more of it (particularly because you can always invest in top-of-funnel optimization once your site is optimized).
Secondly, optimizing your website's conversion rates using psychology has a more lasting effect than the simple conversion itself. You’ll also…
- Increase trust between your business and your leads and customers (resulting in increased customer retention and brand ambassadors)
- Increase intuitiveness and ease-of-use within your website and platform (resulting in lower churn rates)
- Increase professionalism in design (resulting in improved reputation and word-of-mouth marketing)
Chapter 1: Creating Urgency
The easiest decision to make is no decision at all.
Procrastination isn’t so prevalent because it’s fun or habit-forming. Procrastination is so prevalent because it’s easy.
By giving your website traffic a rational reason for why they should convert now (instead of putting it off), you address their primary reason for not acting: laziness.
There are two primary strategies to add urgency to your website, landing pages, or next marketing campaign:
1. Lack of Time
What do people say when you ask them what they would do if they had 24 hours left on earth...?
- “Tell that girl in accounting that I love her and always have.”
- “Buy the first flight to Machu Picchu, like I’ve always wanted to.”
- “Buy a Lamborghini and drive 200 miles an hour like I wanted to do since I was 8.”
Invariably, if they only had 24-hours left on earth, most people’s first idea is to do exactly what they had always wanted to do, but were putting off because they “had time.”
So it’s pretty clear that we’re influenced, heavily, by the amount of time we have to take action on something. Thus, limiting the amount of time that a possibility exists will seriously impact the likelihood of your prospective customers taking the opportunity.
Psychological Case Study:
In a 2006 study, MarketingExperiments offered a $100 saving on the full price of their service for anyone who registered and paid before two specific deadlines. The offers were promoted towards the bottom of the page within the sign-up box (rather than emblazoned across their top banner). The offers were also sent out in an email on the morning of the deadline.
That’s a 992.68% average increase in registrations for the 3 days before each deadline.
How you can use this psychological factor to optimize conversion rates:
- Add countdown timers to your webinar landing pages
- Promote your email-gated content with limited-time bonuses (like templates, checklists, etc) attached.
- Offer limited-time free shipping on all orders over $50 “between now and December 15th at Midnight”
- Offer a limited-time free upgrade from Basic to Pro for all people who sign up for your product pre-release
2. Scarcity of Resources
In the Journal of Applied Psychology, Italian psychologists Luigi Mittone and
Lucia Savadori found, in no uncertain terms, that an item’s subjective value (or, the value a person ascribes to an object based on their perception, rather than the external world) increases when it is perceived as being scarce.
Whether you’re talking about fruit on the African savannah or one of the remaining bottles of 1934 Vieux Cepage, rarity and scarcity have an instinctive influence on desire.
Anybody who’s ever bought a plane ticket online has likely been influenced (or, more likely, frustrated) by the limitation on available seats. Even if you recognize they’re probably straight-up lying to you, it doesn’t stop your heart from beating a bit faster when choosing your flight.
The example below from Delta.com uses scarcity of resources to create urgency to get you to buy a plane ticket right away. As you can see in a couple places below, two of their four ticket options read “1 (or two) left at this price.” If the visitor to this website wants this price they’re going to have to book before it’s gone (or at least, that’s the way it feels).
How you can use this psychological factor to affect conversion:
- Add a “limited seating available” notice at your conferences as well as your webinars.
- Add a “Only “X” left!” notice within your e-commerce product pages.
Further Reading on Creating Urgency:
- How Urgency Can Boost Conversion Optimization by 27%
- 5 Ways You Can Create Urgency on Your Landing Page
- How Creating a Sense of Urgency Helped Me Increase Sales By 332%